Meals-on-Wheels Round Up Donations
We integrate with the Meals on Wheels Round-Up Donations program so your customers have the option t
Onboarding Error List
January 26, 2026This information is for your reference if your processing application with Payments fails with an error code. Here is a complete list of the error codes that may populate on your application, along with the explanation and recommended documents the system needs:
| Error Code | Explanation | Recommended Documents |
|---|---|---|
| 1_1000 | Account verification failed. Please contact Customer Service. | Government Issued Registration Document (EIN Certificate or Business License) |
| 1_1001 | There were some technical issues in the verification process. Please refresh the browser and try again or contact Customer Service. | None |
| 1_1002 | Could not verify the information that was entered. Please check everything is correct or contact Customer Service. | None |
| 1_1003 | The document contained sensitive data and was rejected for your protection. Please upload a different document. | Unknown Document Uploaded |
| 1_1004 | Required information is missing. Please upload a different document or contact Customer Service. | Government-Issued Registration Document Or Government-Issued Photo ID (License or Passport) |
| 1_3000 | Personal details couldn't be verified. Please check if the provided information is accurate or upload an ID document for further verification. | Government-Issued Photo ID (License or Passport) |
| 1_3001 | Couldn't match the provided name and date of birth. Please check if the provided information is accurate or upload an ID document for further verification. | Government-Issued Photo ID (License or Passport) |
| 1_3002 | Couldn't match the individual's name and social security number. Please check the provided information is accurate or upload a form of personal identification. | Government-Issued Photo ID (License or Passport) |
| 1_3003 | Couldn't match the individual's name and address. Please check if the provided information is accurate or upload a different proof of residency. | Government-Issued Photo ID (License or Passport) |
| 1_3004 | Couldn't match the individual's name and country. Please check if the provided information is accurate or upload a different proof of residency. | Government-Issued Photo ID (License or Passport) |
| 1_3005 | The social security number does not appear to be correct. Please check if the provided information is accurate or upload a form of personal identification. | Government-Issued Photo ID (License or Passport) |
| 1_3006 | Couldn't match the individual's name and social security number. Please check if the provided information is accurate or upload a form of personal identification. | Government-Issued Photo ID (License or Passport) |
| 1_3007 | The social security number does not appear to be correct. Please check if the provided information is accurate or upload a form of personal identification. | Government-Issued Photo ID (License or Passport) |
| 1_3008 | The ID document was incomplete or too blurry. Please upload a different image of the ID document. | Government-Issued Photo ID (License or Passport) |
| 1_3009 | The photo on the ID document couldn't be recognized. Please upload a different ID document or upload a different image of the ID document. | Government-Issued Photo ID (License or Passport) |
| 1_3010 | The Photo ID document was incomplete or too blurry. Please upload a different image of the ID document. | Government-Issued Photo ID (License or Passport) |
| 1_3011 | The ID document was uploaded in black and white and needs to be in color. Please upload a different image of the ID document. | Government-Issued Photo ID (License or Passport) |
| 1_3012 | The document that was uploaded does not appear to be a supported form of ID. Please upload a different ID document or upload a different image of the ID document. | Government-Issued Photo ID (License or Passport) |
| 1_3013 | The ID document does not appear to be a valid form of government-issued ID. Please upload a different ID document. | Government-Issued Photo ID (License or Passport) |
| 1_3014 | The ID document didn't contain a readable barcode and may have been too blurry. Please upload a different image of the ID document. | Government-Issued Photo ID (License or Passport) |
| 1_3015 | The ID document appears to be expired. Please upload a different ID document. | Government-Issued Photo ID (License or Passport) |
| 1_3016 | The ID document was blurry or too small to read. Please upload a different image of the ID document. | Government-Issued Photo ID (License or Passport) |
| 1_3017 | The ID document was a scanned copy and must instead be a picture of the ID. Please upload a different image of the ID document. | Government-Issued Photo ID (License or Passport) |
| 1_3018 | The ID document was blurry or too small to read. Please upload a different image of the ID document. | Government-Issued Photo ID (License or Passport) |
| 1_3019 | The ID document appears to be expired. Please upload a different ID document. | Government-Issued Photo ID (License or Passport) |
| 1_3020 | The ID document does not appear to be a valid form of government-issued ID. Please upload a different ID document. | Government-Issued Photo ID (License or Passport) |
| 1_3021 | The ID document didn't contain a readable barcode and may have been too blurry. Please upload a different image of the ID document. | Government-Issued Photo ID (License or Passport) |
| 1_3022 | The ID needs to have the front and back uploaded in full color but only one side was received. Please upload a different image of the ID document. | Government-Issued Photo ID (License or Passport) |
| 1_3023 | The ID document is cut off or incomplete. Please upload a different image of the ID document. | Government-Issued Photo ID (License or Passport) |
| 1_3024 | The ID document does not appear to be a valid form of government-issued ID. Please upload a different ID document. | Government-Issued Photo ID (License or Passport) |
| 1_3025 | The state provided doesn't match the one on the ID document. Please check the provided information is accurate or upload proof of residency or upload a different ID document. | Government-Issued Photo ID (License or Passport) |
| 1_3026 | The document that was uploaded doesn’t have a state listed on it. Please upload a different ID document or upload proof of residency. | Government-Issued Photo ID (License or Passport) |
| 1_3027 | The ID document does not appear to be a valid form of government-issued ID. Please upload a different ID document. | Government-Issued Photo ID (License or Passport) |
| 1_3028 | The details on the ID don't match the information provided for this individual. Please check the provided information is accurate or upload a form of personal identification or upload a different ID document. | Government-Issued Photo ID (License or Passport) |
| 1_3029 | The document that was uploaded does not have a ID number available on it. Please upload a different ID document or upload a form of personal identification. | Government-Issued Photo ID (License or Passport) |
| 1_3030 | The ID document does not appear to be a valid form of government-issued ID. Please upload a different ID document. | Government-Issued Photo ID (License or Passport) |
| 1_3031 | The ID document does not appear to be a valid form of government-issued ID. Please upload a different ID document. | Government-Issued Photo ID (License or Passport) |
| 1_3032 | The first name didn't match the one listed on the ID document. Please check the provided information is accurate or upload a different ID document. | Government-Issued Photo ID (License or Passport) |
| 1_3033 | The last name didn't match the one listed on the ID document. Please check the provided information is accurate or upload a different ID document. | Government-Issued Photo ID (License or Passport) |
| 1_3034 | The date of birth didn't match the one listed on the ID document. Please check the provided information is accurate or upload a different ID document. | Government-Issued Photo ID (License or Passport) |
| 1_3035 | The country didn't match the one listed on the ID document. Please check the provided information is accurate or upload proof of residency or upload a different ID document. | Government-Issued Photo ID (License or Passport) |
| 1_3036 | The ID document was too low quality. Please upload a different image of the ID document. | Government-Issued Photo ID (License or Passport) |
| 1_3037 | The last name didn't match the one listed on the proof of residency document. Please check the provided information is accurate or upload a different proof of residency. | Proof of Residency Document (Photo ID, Utility Bill, Or Bank Statement) |
| 1_3038 | The first name didn't match the one on the proof of residency document. Please check the provided information is accurate or upload a different proof of residency. | Proof of Residency Document (Photo ID, Utility Bill, Or Bank Statement) |
| 1_3039 | The date of birth didn't match the one on the proof of residency document. Please check the provided information is accurate or upload a different proof of residency. | Proof of Residency Document (Photo ID, Utility Bill, Or Bank Statement) |
| 1_3040 | The address on the proof of residency document didn't show the date it was issued. Please upload a different proof of residency. | Proof of Residency Document (Photo ID, Utility Bill, Or Bank Statement) |
| 1_3041 | The proof of residency address didn't show a name. Please upload a different proof of residency. | Proof of Residency Document (Photo ID, Utility Bill, Or Bank Statement) |
| 1_3042 | The proof of residency address didn't show a country. Please upload a different proof of residency. | Proof of Residency Document (Photo ID, Utility Bill, Or Bank Statement) |
| 1_3043 | The proof of residency document wasn't a supported document type. Please upload a different proof of residency. | Proof of Residency Document (Photo ID, Utility Bill, Or Bank Statement) |
| 1_3044 | The proof of residency document is outdated and will need to be replaced with a more recent document. Please upload a different proof of residency. | Proof of Residency Document (Photo ID, Utility Bill, Or Bank Statement) |
| 1_3045 | The proof of residency document was too low quality. Please upload a different image of the proof of residency. | Proof of Residency Document (Photo ID, Utility Bill, Or Bank Statement) |
| 1_3046 | The address on the proof of residency cannot be a PO Box. Please check the provided information is accurate or upload a different proof of residency. | Proof of Residency Document (Photo ID, Utility Bill, Or Bank Statement) |
| 1_3047 | The personal identification file wasn't a supported document type. Please upload a different form of personal identification. | Government-Issued Photo ID (License or Passport) |
| 1_3048 | The last name didn't match the one on the personal identification document. Please check the provided information is accurate or upload a different form of personal identification. | Government-Issued Photo ID (License or Passport) |
| 1_3049 | The first name didn't match the one on the personal identification document. Please check the provided information is accurate or upload a different form of personal identification. | Government-Issued Photo ID (License or Passport) |
| 1_3050 | The date of birth didn't match the one on the personal identification document. Please check the provided information is accurate or upload a different form of personal identification. | Government-Issued Photo ID (License or Passport) |
| 1_3051 | The personal identification document was of too low quality. Please upload a different image of the form of personal identification. | Government-Issued Photo ID (License or Passport) |
| 1_3052 | An ID document is needed to verify the individual. Please upload an ID document for further verification. | Government-Issued Photo ID (License or Passport) |
| 1_3053 | The name couldn't be verified due to invalid characters. Please update the name with only full-width Katakana characters and remove any invalid characters such as spaces, restricted or special characters. | None |
| 1_3054 | The name couldn't be verified due to invalid characters. Please update the name with only full-width Katakana, Kanji or Latin characters, and remove any invalid characters such as spaces, restricted or special characters. | None |
| 1_3055 | The residency address couldn't be verified due to invalid characters.. Please update the residency street in full-width Kanji and remove any invalid characters such as spaces, restricted or special characters. | None |
| 1_3056 | The tax ID document was of too low quality. Please upload a different image of the proof of the individual tax ID. | Individual Tax Document (SSN Card or ITIN letter) |
| 1_3057 | The name didn't match the individual tax ID document. Please check the provided information is accurate or upload a proof of the individual tax ID. | Employer Identification Number (EIN) Confirmation or SSN for Sole Prop/Individual |
| 1_3058 | The individual tax ID was entered incorrectly. Please check the provided information is accurate or upload a proof of the individual tax ID. | Employer Identification Number (EIN) Confirmation or SSN for Sole Prop/Individual |
| 1_3059 | The tax ID file wasn't a supported document type. Please upload a different proof of the individual tax ID. | Employer Identification Number (EIN) Confirmation or SSN for Sole Prop/Individual |
| 1_3060 | The last name didn't match the one on the individual tax ID document. Please upload a proof of the individual tax ID or upload a different proof of the individual tax ID. | Employer Identification Number (EIN) Confirmation or SSN for Sole Prop/Individual |
| 1_3061 | The first name didn't match the one on the individual tax ID document. Please upload a proof of the individual tax ID or upload a different proof of the individual tax ID. | Employer Identification Number (EIN) Confirmation or SSN for Sole Prop/Individual |
| 1_3062 | The name and 4 digit SSN couldn't be verified. Please update the number to a 9 digit SSN. | None |
| 1_3063 | The date of birth didn't match the one on the individual tax ID document. Please upload a proof of the individual tax ID or upload a different proof of the individual tax ID. | Employer Identification Number (EIN) Confirmation or SSN for Sole Prop/Individual |
| 1_3064 | The name and individual tax ID couldn't be verified. Please check the provided information is accurate or upload a proof of the individual tax ID. | Employer Identification Number (EIN) Confirmation or SSN for Sole Prop/Individual |
| 1_3065 | The submitted individual tax ID does not match the tax id number of the document. Please upload a proof of the individual tax ID. | Employer Identification Number (EIN) Confirmation or SSN for Sole Prop/Individual |
| 1_3066 | The submitted identity document does not display a tax ID number. Please upload a proof of the individual tax ID. | Employer Identification Number (EIN) Confirmation or SSN for Sole Prop/Individual |
| 1_3067 | The tax ID number could not be verified as the identity document is not valid. Please upload a different image of the ID document or upload a proof of the individual tax ID. | Government Issued Photo ID, Employer Identification Number (EIN) Confirmation or SSN for Sole Prop/Individual |
| 1_3075 | A photo ID is needed to verify your identify. Please upload a different image. | Government-Issued Photo ID (License or Passport) |
| 1_3076 | No face detected in ID document. Please upload a different photo ID document. | Government-Issued Photo ID (License or Passport) |
| 1_3077 | The photo does not seem to match the photo ID provided. Please upload a different ID document or upload a different photo ID document. | Government-Issued Photo ID (License or Passport) |
| 1_3078 | The photo ID appears to be a copy or an old image. Please upload a different photo ID document. | Government-Issued Photo ID (License or Passport) |
| 1_3079 | The photo submitted could not be accepted. Please upload a different photo ID document. | Government-Issued Photo ID (License or Passport) |
| 1_3080 | The photo ID appears to be a copy or an old image. Please upload a different photo ID document. | Government-Issued Photo ID (License or Passport) |
| 1_5000 | The legal business name couldn't be verified. Please update organization details or upload a document listing your business's tax ID or upload a proof of signatory. | Employer Identification Number (EIN) Confirmation, SSN for Sole Prop/Individual, Proof of Signatory (Operating Agreement or Partnership Agreement) |
| 1_5001 | The business name and tax ID number couldn't be verified with IRS records. Please update organization details or upload a document listing your business's tax ID. | Employer Identification Number (EIN) Confirmation or SSN for Sole Prop/Individual |
| 1_5002 | The state couldn't be verified. Please upload a proof of address or update organization details. | Proof of Business Address (Current Utility Bill or Bank Statement) |
| 1_5003 | The legal business name couldn't be verified. Please update organization details or upload a proof of address or upload a proof of signatory. | Proof of Signatory (Operating Agreement or Partnership Agreement) |
| 1_5004 | The legal business name couldn't be verified. Please update organization details or upload a registration document. | Government-Issued Registration Document (EIN Certificate or Business License) |
| 1_5005 | The legal business name couldn't be verified. Please update organization details or upload a document listing your business's tax ID. | Business Tax Document (EIN Confirmation or Recent Business Tax Returns) |
| 1_5006 | The country the business was registered in couldn't be verified. Please update organization details or upload a registration document. | Government-Issued Registration Document (EIN Certificate or Business License) |
| 1_5007 | The business's tax ID couldn't be verified. Please update organization details or upload a registration document. | Government-Issued Registration Document (EIN Certificate or Business License) |
| 1_5008 | The business tax ID couldn't be verified. Please update organization details or upload a document listing your business's tax ID. | Business Tax Document (EIN Confirmation or Recent Business Tax Returns) |
| 1_5009 | The business tax ID couldn't be verified. Please update organization details or upload a document listing your business's tax ID. | Business Tax Document (EIN Confirmation or Recent Business Tax Returns) |
| 1_5010 | The business details couldn't be verified. Please update organization details or upload a document listing your business's tax ID. | Business Tax Document (EIN Confirmation or Recent Business Tax Returns) |
| 1_5011 | The trade name (doing business as) was entered as the legal business name. Please update organization details or upload a document listing your business's tax ID. | Business Tax Document (EIN Confirmation or Recent Business Tax Returns) |
| 1_5012 | The Business Type does not appear to be correct. Please update organization details or upload a registration document. | Government-Issued Registration Document (EIN Certificate or Business License) |
| 1_5013 | The business could not be verified. Please update organization details or upload a registration document. | Government-Issued Registration Document (EIN Certificate or Business License) |
| 1_5014 | The business tax ID couldn't be verified. Please update organization details or upload a registration document. | Government-Issued Registration Document (EIN Certificate or Business License) |
| 1_5015 | The business name and tax ID number couldn't be verified with IRS records. Please update organization details or upload a registration document. | Government-Issued Registration Document (EIN Certificate or Business License) |
| 1_5016 | The business tax ID number couldn't be verified. Please update organization details or upload a registration document. | Business Employer Identification Number (EIN) Confirmation or SSN for Sole Prop/Individual |
| 1_5017 | The business name and tax ID number couldn't be verified with IRS records. Please update organization details or upload a registration document. | Business Employer Identification Number (EIN) Confirmation, SSN for Sole Prop/Individual or Government-Issued Registration Document (EIN Certificate or Business License) |
| 1_5018 | The business address couldn't be verified. Please update organization details. | None |
| 1_5019 | The trade name (doing business as) was entered as the legal business name. Please update organization details or upload a registration document. | Government-Issued Registration Document (EIN Certificate or Business License) |
| 1_5020 | Registration document is required. Please upload a registration document. | Government-Issued Registration Document (EIN Certificate or Business License) |
| 1_5021 | The registration document was too low quality.. Please upload a different registration document. | Government-Issued Registration Document (EIN Certificate or Business License) |
| 1_5022 | The registration document was too old. Please upload a different registration document. | Government-Issued Registration Document (EIN Certificate or Business License) |
| 1_5023 | The Business Type does not appear to be correct. Please update organization details or upload a different registration document. | Government-Issued Registration Document (EIN Certificate or Business License) |
| 1_5024 | The document provided did not show the business type. Please upload a different registration document or update organization details. | Government-Issued Registration Document (EIN Certificate or Business License) |
| 1_5025 | The address on the registration document was a residential address instead of a commercial address. Please update organization details. | Government-Issued Registration Document (EIN Certificate or Business License) |
| 1_5026 | The address on the company registration document was a PO box. Please upload a different registration document or update organization details. | Government-Issued Registration Document (EIN Certificate or Business License) |
| 1_5027 | The business address didn't match the one listed on the uploaded document. Please upload a different registration document or update organization details. | Government-Issued Registration Document (EIN Certificate or Business License) |
| 1_5028 | The business name or tax ID didn't match the one on the uploaded document. Please upload a different registration document or update organization details. | Government-Issued Registration Document (EIN Certificate or Business License) |
| 1_5029 | The legal business name didn't match the one listed on the uploaded document. Please upload a different registration document or update organization details. | Government-Issued Registration Document (EIN Certificate or Business License) |
| 1_5030 | The country didn't match the one listed on the uploaded document. Please upload a different registration document or update organization details. | Government-Issued Registration Document (EIN Certificate or Business License) |
| 1_5031 | The uploaded file didn't show a legal business name. Please upload a different registration document. | Government-Issued Registration Document (EIN Certificate or Business License) |
| 1_5032 | The uploaded file didn't show the business tax ID. Please upload a different registration document. | Government-Issued Registration Document (EIN Certificate or Business License) |
| 1_5033 | The state didn't match the one listed on the uploaded document. Please upload a proof of address or update organization details. | Government-Issued Registration Document (EIN Certificate or Business License) |
| 1_5034 | The company registration document wasn't a supported document type. Please upload a different proof of address. | Government-Issued Registration Document (EIN Certificate or Business License) |
| 1_5035 | The company registration document wasn't a supported document type. Please upload a different registration document or update organization details. | Government-Issued Registration Document (EIN Certificate or Business License) |
| 1_5036 | A tax filing from the last 12 months is needed for verification. Please upload a document listing your business's tax ID. | Business Tax Document (EIN Confirmation or Recent Business Tax Returns) |
| 1_5037 | The country didn't match the one on the tax document.. Please upload a different document listing your business's tax ID or update organization details. | Business Tax Document (EIN Confirmation or Recent Business Tax Returns) |
| 1_5038 | The tax document wasn't a supported document type.. Please upload a different document listing your business's tax ID. | Business Tax Document (EIN Confirmation or Recent Business Tax Returns) |
| 1_5039 | The tax document was too low quality. Please upload a different document listing your business's tax ID. | Business Tax Document (EIN Confirmation or Recent Business Tax Returns) |
| 1_5040 | The tax document was not dated within the last 12 months. Please upload a different document listing your business's tax ID. | Business Tax Document (EIN Confirmation or Recent Business Tax Returns) |
| 1_5041 | The legal name didn't match the one on the tax document. Please upload a different document listing your business's tax ID or update organization details. | Business Tax Document (EIN Confirmation or Recent Business Tax Returns) |
| 1_5042 | The tax ID number didn't match the legal business name. Please update organization details or upload a document listing your business's tax ID. | Business Tax Document (EIN Confirmation or Recent Business Tax Returns) |
| 1_5043 | The tax document didn't show a tax ID number. Please upload a different document listing your business's tax ID. | Business Tax Document (EIN Confirmation or Recent Business Tax Returns) |
| 1_5044 | The tax document didn't show a legal business name. Please upload a different document listing your business's tax ID. | Business Tax Document (EIN Confirmation or Recent Business Tax Returns) |
| 1_5045 | The state didn't match the one on the proof of address. Please upload a different proof of address or update organization details. | Proof of Business Address (Current Utility Bill or Bank Statement) |
| 1_5046 | Ownership data seems incorrect. Please update organization ownership details or upload a proof of ownership. | Proof of Ownership Document (Articles of Incorporation or Operating Agreement) |
| 1_5047 | Ownership data seems to be missing. Please upload a proof of ownership or update organization ownership details. | Proof of Ownership Document (Articles of Incorporation or Operating Agreement) |
| 1_5048 | Ownership data seems incorrect. Please upload a proof of ownership. | Proof of Ownership Document (Articles of Incorporation or Operating Agreement) |
| 1_5049 | We are unable to tie the bank account and the business together. Please upload a document that proves the payout entity is 100% affiliated with the legal entity. | Affiliation Document (Authorized Signatory Letter or Board Resolution) |
| 1_5051 | Signatory on the affiliation document could not be verified. Please make sure that the signing person has the rights to represent the organization or is a listed professional member (lawyer, accountant) in your country of business and upload the right document. | Affiliation Document (Authorized Signatory Letter or Board Resolution) |
| 1_5052 | We are unable to link the bank account and the business together. No further action is available at this time | Affiliation Document (Authorized Signatory Letter or Board Resolution) |
| 1_5071 | The city didn't match the one on the uploaded document. Please update organization details or upload a different proof of address. | Proof of Business Address (Current Utility Bill or Bank Statement) |
| 1_5072 | The city didn't match the one on the uploaded document. Please update organization details or upload a different proof of address. | Proof of Business Address (Current Utility Bill or Bank Statement) |
| 1_5073 | Additional information is needed to validate the business address. Please upload a proof of address. | Proof of Business Address (Current Utility Bill or Bank Statement) |
| 1_5074 | The uploaded document didn't list the legal business name. Please upload a different proof of address. | Proof of Business Address (Current Utility Bill or Bank Statement) |
| 1_5075 | The uploaded document didn't list the registered city. Please upload a different proof of address. | Proof of Business Address (Current Utility Bill or Bank Statement) |
| 1_5076 | The tax ID document didn't show a business legal name. Please upload a different document listing your business's tax ID. | Proof of Business Address (Current Utility Bill or Bank Statement) or Business Tax Document (EIN Confirmation or Recent Business Tax Returns) |
| 1_5077 | The business name and tax ID number couldn't be verified with IRS records. Please upload a document listing your business's tax ID or update organization details. | Business Employer Identification Number (EIN) Confirmation or SSN for Sole Prop/Individual |
| 1_5078 | The legal name couldn't be verified. Please upload a registration document or update organization details. | Government-Issued Registration Document (EIN Certificate or Business License) |
| 1_5079 | Could not find the provided business tax ID registered with the IRS. Please upload a document listing your business's tax ID or update organization details. | Business Employer Identification Number (EIN) Confirmation or SSN for Sole Prop/Individual |
| 1_7000 | The bank account couldn't be verified. Please check the provided information is accurate or use a different bank account or upload a bank statement. | Business Bank Statement With Account Number and Bank Information Or Voided Check |
| 1_7001 | The routing number wasn't valid. Please update bank account details. | None |
| 1_7002 | The bank account number wasn't valid. Please update bank account details. | None |
| 1_7003 | The bank account couldn't be verified. Please check the provided information is accurate or use a different bank account or upload a bank statement. | Business Bank Statement With Account Number and Bank Information Or Voided Check |
| 1_7004 | The bank account entered was invalid. Please update bank account details. | None |
| 1_7008 | The bank account couldn't be verified. Please upload a voided check or official bank statement. | Business Bank Statement With Account Number and Bank Information Or Voided Check |
| 1_7009 | The bank document didn't show an account number. Please upload a different voided check or bank statement. | Business Bank Statement With Account Number and Bank Information Or Voided Check |
| 1_7010 | The bank document didn't show the account owner name. Please upload a different voided check or bank statement. | Business Bank Statement With Account Number and Bank Information Or Voided Check |
| 1_7011 | The bank account number didn't match the one on the bank document. Please update bank account details or upload a different voided check or bank statement. | Business Bank Statement With Account Number and Bank Information Or Voided Check |
| 1_7012 | The bank account owner name appearing in the document does not match the verified legal name. Please upload a different voided check or bank statement. | Business Bank Statement With Account Number and Bank Information Or Voided Check |
| 1_7013 | The bank document was too low quality. Please upload a different voided check or bank statement. | Business Bank Statement With Account Number and Bank Information Or Voided Check |
| 1_7014 | The bank document wasn't a supported document type. Please upload a different voided check or bank statement. | Business Bank Statement With Account Number and Bank Information Or Voided Check |
| 1_7015 | The bank account country didn't match the one on the bank document. Please update bank account details. | Business Bank Statement With Account Number and Bank Information Or Voided Check |
| 1_7016 | The branch code didn't match the one on the bank document. Please update bank account details or upload a different voided check or bank statement. | Business Bank Statement With Account Number and Bank Information Or Voided Check |
| 1_7017 | The bank account currency didn't match the one on the bank document. Please update bank account details. | Business Bank Statement With Account Number and Bank Information Or Voided Check |
| 1_7018 | The bank document could not be verified. Please upload a different voided check or bank statement. | Business Bank Statement With Account Number and Bank Information Or Voided Check |
| 1_7019 | The bank document wasn't issued in the past 12 months. Please upload a different voided check or bank statement. | Business Bank Statement With Account Number and Bank Information Or Voided Check |
| 1_7020 | The bank name didn't match the one on the bank document. Please update bank account details. | Business Bank Statement With Account Number and Bank Information Or Voided Check |
| 1_7021 | The bank document didn't show an official bank logo. Please upload a different voided check or bank statement. | Business Bank Statement With Account Number and Bank Information Or Voided Check |
| 1_7022 | The bank document didn't show an official bank logo. Please upload a different voided check or bank statement. | Business Bank Statement With Account Number and Bank Information Or Voided Check |
| 1_8000 | Proof of signatory was missing the business's legal business name. Please upload a different proof of signatory. | Proof of Signatory (Operating Agreement or Partnership Agreement) |
| 1_8001 | The legal business name did not match proof of signatory. Please update organization legal name or upload a different proof of signatory. | Proof of Signatory (Operating Agreement or Partnership Agreement) |
| 1_8002 | Signatory name was not found in proof of signatory document. Please update signatory details. | Proof of Signatory (Operating Agreement or Partnership Agreement) |
| 1_8003 | Proof of signatory document was of too low quality. Please upload a different proof of signatory. | Proof of Signatory (Operating Agreement or Partnership Agreement) |
| 1_8004 | Proof of signatory was not dated within the last 12 months. Please upload a different proof of signatory. | Proof of Signatory (Operating Agreement or Partnership Agreement) |
| 1_8005 | Proof of signatory didn't show the date it was issued. Please upload a different proof of signatory. | Proof of Signatory (Operating Agreement or Partnership Agreement) |
| 1_8006 | Proof of signatory document provided is not supported. Please upload a different proof of signatory. | Proof of Signatory (Operating Agreement or Partnership Agreement) |
| 1_8007 | The signatory couldn't be verified. Please upload a proof of signatory or update signatory details. | Proof of Signatory (Operating Agreement or Partnership Agreement) |
| 1_8008 | The signatory name didn't match the one on the registry. Please upload a proof of signatory or update signatory details. | Proof of Signatory (Operating Agreement or Partnership Agreement) |
| 1_9000 | The industry provided didn't match the website content listed on the application. Please upload registration documents or update industry or update the web address with a website or application that represents your business. | Government-Issued Registration Document (EIN Certificate or Business License) |
| 1_9001 | The website didn't seem to be owned by the business. Please update the web address with a website or application that represents your business. | None |
| 1_9002 | Additional verification needed to demonstrate the industry the business services. Please upload registration documents. | Government-Issued Registration Document (EIN Certificate or Business License) |
| 1_9003 | The industry didn't match the one listed on the uploaded documentation. Please update industry or upload a different proof of industry. | Government-Issued Registration Document (EIN Certificate or Business License) |
| 1_9004 | The uploaded document was too low quality. Please upload a different image of the proof of industry. | Proof of Industry (Business License/Permit or Professional Certification) |
| 1_9005 | The uploaded document wasn't a supported document type. Please upload a different proof of industry. | Proof of Industry (Business License/Permit or Professional Certification) |
| 1_9006 | The uploaded document was too old. Please upload a different proof of industry. | Proof of Industry (Business License/Permit or Professional Certification) |
| 1_9007 | The uploaded document didn't show a legal business name. Please upload a different proof of industry. | Proof of Industry (Business License/Permit or Professional Certification) |
| 1_9008 | The uploaded document didn't show an industry. Please upload a different proof of industry. | Proof of Industry (Business License/Permit or Professional Certification) |
Related Topics
Customized Payments Onboarding USA
Frequently Asked Questions
Q: I have a question, but I can't find my answer here, how do I get more assistance?
A: If you need immediate assistance, the team is available 24/7. Feel free to contact our support team at: 877-752-0625. Or you can email us at support@marktpos.com and we will respond within 24-hours.
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