How can we help?

The Knowledge Base has always been a dependable resource, but it was time for an update. With your feedback in mind, we've built an all-new hub, giving you the power to quickly find any information you need. Take a look at what’s new for the IT Retail Knowledge Base: 

In addition to a new design and streamlined interface, the Knowledge Base now has the following features: 

• AI-Powered Search — Using AI, our new search will summarize information based on your search and provide links to relevant search results, and give a preview of each article. Below this overview, the search will also provide a list of relevant, related articles. You can toggle the AI Overview on or off.
  
  

• Top-Searches — The system will show the most searched for questions, so you can keep up with growing trends or use it as a shortcut.
  
  
  
  
• Browse by Category — Use categories to explore the major parts of the system and narrow down your search to the information you need.
  
  

The new knowledge base for IT Retail launched on April 27, 2026.