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Need to see products that slipped between the cracks and are out on your sales floor but didn't get added properly into your database? This article will show you how to use the Product Not Found report to see what you're missing. Take a look at what it can do for you!

Using the Product Not Found Report

To get to this report, log into the Back End and click to open the Products menu, then click Product Not Found Report.

Once the page loads, you'll see a list of UPC codes that were entered into the Front End but did not have a matching saved product. To work with the report you can do the following:

1. Select a UPC — Click on a UPC you want to save to the system.
2. Add Product Data — You have all of the product data fields in this column and can add whatever data you need for the product. For full details on what these areas are and how to use them, refer to the article linked below on Product Maintenance.
3. Map to an Existing UPC — If this code is an alternate for a UPC already saved in your system, click this button. The system will let you scan in or manually enter that UPC so that both will work for the product in the system.
4. Save — When you have finished updating the product, click the Save button in the upper right.

Repeat the above steps for any other products you need to update. 

Related Topics

Cashier Training

Product Maintenance

Frequently Asked Questions

Q: I have a question, but I can't find my answer here. How do I get more assistance?

A: If you need immediate assistance, the team is available 24/7. Feel free to contact our support team at: 877-752-0625. You can also email us at support@marktpos.com and we will respond within 24-hours.