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Customers will occasionally need to cancel their entire transaction. Here’s the step-by-step guide on how to do that in the system's Front End.

Canceling a Transaction

If you already have items loaded in the transaction and need to cancel it, click or tap on Cancel Transaction on the far right.

Once you’ve clicked or tapped on Cancel Transaction, it will be canceled, though you will still see line items until the Register clears. Note that the screen will read Item Count 0 below the line items.

Depending on your system settings, you’ll automatically have a receipt printed, or the register will prompt you to select the receipt type.

That’s it! You’re all set. All canceled transactions will appear in the Till Status report at the end of each shift. 

Related Articles

Suspending and Resuming Transactions

Refunds and Returns in the Register

Till Status Report

How to Void Items

Frequently Asked Questions

Q: What do I do if I just need to cancel one item?

A: You can Void individual items from a transaction using the steps details in the article titled How to Void Items, linked above.

Q: I have a question, but I can't find my answer here. How do I get more assistance?

A: If you need immediate assistance, the team is available 24/7. Feel free to contact our support team at 877-752-0625. You can also email us at support@marktpos.com, and we will respond within 24 hours.