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If a customer changes their mind about something or a cashier accidentally scans the wrong item, you can easily void it in the system. Read on to see how you can quickly void an item.  This article is for voiding individual items from a transaction. If you’d like to instead cancel an entire transaction, read our article about Canceling a Transaction linked at the bottom of this article.

Please Note: If you need to give employees the ability to void items in the Front End, go to the Back End and navigate to Employees > Roles > Front End > select the role > Transactions area > Void Item.

How to Void Items

1. Click or tap on the item in the transaction you want to void. You’ll know it’s selected if the item becomes highlighted, as in the image below. 
   
2. Click or tap on Void.
3. The item will display at the bottom of the transaction in red with the letters VD to show it was voided. The original line item will remain for reference and will display in green but will no longer be active in the transaction.

Related Topics

Canceling a Transaction

Working with Products in Transactions

Cashier Training

POS Front End Tour

Suspending and Resuming Transactions

Refunds and Returns in the Register

Frequently Asked Questions

Q: What do I do if I want to cancel a whole transaction instead of just voiding single items?

A: You would use the Cancel Transaction button on the Front End. Read our article about Canceling a Transaction linked above.

Q: I have a question, but I can't find my answer here. How do I get more assistance?

A: If you need immediate assistance, the team is available 24/7. Feel free to contact our support team at 877-752-0625. You can also email us at support@marktpos.com, and we will respond within 24 hours.